Privacy Notice
Happy Baby Community
This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others. Your personal data is defined as any information that can directly or indirectly identify you. This notice also explains how we keep your data safe and secure and includes information you need to know about your rights and how to exercise them.
If you have any questions regarding our Privacy Notice and our use of your personal data or would like to exercise any of your rights, please get in touch via the following information:
Email us: hello@happybabycommunity.org.uk
Telephone us: 07712 647282
Write to us: Lucy Bracken - Data Protection Officer, Anslems Mission Hall, 11 Sancroft Street London, SE11 5UG
If you are unhappy with the way we process your data, you can also make a complaint to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK. They can be contacted by:
Telephone: 0303 123 1113
Write to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Or by going online to: www.ico.org.uk/concerns
If you are based outside of the UK, the complaint should be directed to the relevant Data Protection Supervisory Authority in that Country.
Who are we?
How do we collect information for you?
What type of information is collected from you?
How and why is your information used?
How long is your information kept for?
Who has access to your information?
Lawful Processing
Marketing communications
Your Choices
Your Rights
Keeping your information safe
Keeping your information up to date
Use of 'cookies'
Transferring your information outside of the United Kingdom
Changes to this promise
Review of this promise
1 Who are we?
We are Happy Baby Community and for the purposes of UK Data Protection Law we are a Data Controller. We work to support mothers and mothers to be who have fled to the UK to seek asylum and protection for their babies. We do this through a range of support services such as our welfare advice, listening and counselling, ante-natal and post-natal support, lunch and food parcels, English lessons, our online virtual communities and much more.
In this Notice, Happy Baby Community, 'we', 'us', 'our' means:
Happy Baby Community, Charity registration number 1181633 with a registered address at 94 Englefield Road, London, N1 3LG.
2. How do we collect information from you?
Information you give us directly
For example, we may obtain information about you when you attend in one of our events or when you apply to work with us or if you choose to participate in one of our services we provide.
When you visit this website
We may, like many companies, automatically collect the following information when you visit our website:
Technical information, including the type of device you're using, your IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve our services with you and make your experience better.
3. What type of information is collected from you?
The personal information we collect, store and use might include:
Your name and contact details (including postal address, email address and telephone number).
Your date of birth.
Your bank or credit card details if you donate to us. Your card information is not held by us, it is collected by our third-party payment processor, Paypal, who specialise in securing your information and processing of debit/credit card transactions.
Any other personal information that may be shared with us.
If you were to enrol in a service we provide, we may ask for information about your child or pregnancy.
Data protection laws recognise certain categories of personal information as sensitive or special categories of data and therefore requiring greater protection, for example, information about your health, religion, gender or sexual orientation.
We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us.
4. How and why is your information used?
We may use your information for a number of different purposes, which may include:
Keeping a record of your relationship with us.
Carrying out our obligations under any contracts entered into between you and us.
Providing you with the services, products or information you asked for.
Checking for updated contact details against third party sources so we can stay in touch. if you move (please refer to section 'keeping your information up to date')
Seeking your views or comments on the services and information we provide.
Notifying you of any changes to our services.
Sending you communications which you have requested and that may be of interest to you. These may include information about events we may organise; and
Processing applications for job opportunities.
Record an event that you attend.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we keep your information for is determined upon our legal and operational considerations. For example, we are legally required to hold certain types of information to fulfil our statutory and regulatory obligations (e.g., Employment law, Health and Safety and tax/accounting purposes).
We review our retention periods on a regular basis and update our Records of Processing Activities (RoPAs) accordingly. If you would like to know more about how long, we hold your personal information for - please email hello@happybabycommunity.org.uk
5. Who has access to your information?
We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes unless we have your Consent to do so. However, we may disclose your information to third parties in order to achieve other purposes set out in this policy.
Third parties working on our behalf
We may pass your information to our third-party service providers, suppliers’ subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on their behalf, for example, to fulfil a service you have enrolled on or to process a donation. Please be assured that your data will not be processed by these third parties for any other reason than that stated unless you have requested us to do so, or we are required to do so by law. For example, for the purposes of prevention of fraud or other crime or any other requirement by law.
6. Lawful Processing
Data protection law requires us to rely on one or more lawful basis for processing your personal information. Please see the following lawful grounds we use and believe are relevant and lawful under data protection laws:
Specific and informed Consent
Where you have provided your Consent to use your personal information for a certain purpose, such as to send you information by email.
Legitimate Interests
Where it is necessary to achieve our and others' objectives as an organisation with good reason. as long as we can demonstrate that the use is fair and with your reasonable expectations. This might include but is not limited to:
To send you communications through the post which we believe might be of interest to you.
To personalise, enhance or modify and improve our services and communications to you to benefit our customers.
To use one of our services.
To understand how people interact with our website, the effectiveness of our services, our promotional and marketing campaigns and our advertising.
Whenever we use Legitimate Interest to process data, we perform a Legitimate Interest Balancing Assessment (LIA) to enable us to consider any potential impact on you (both positive and negative), and your rights under data protection laws. Your information will not be processed if our interests as an organisation override your fundamental rights and freedoms according to the law.
When we process sensitive or special category information, we require an additional legal basis under article 9 of the UK GDPR in order to process such information under data protection laws. We will either use your Explicit Consent or another lawful grounds available to us. Occasionally, we may use our Legitimate Interest and an additional legal basis under article 9 that requires us to rely on another law such as the Data Protection Act 2018 (DPA) when using our services. This means we will have to apply an exemption under Schedule 1 Part 1, 2 or 3 of the Data Protection Act 2018 (DPA). To know more about which exemption we may be relying on for certain circumstances, please get in touch through any of the contact details at the beginning of this privacy notice.
Legal Obligation
We will use this condition to process personal information where we are required by law.
Performance of a contract
Where we are entering into a contract with you, for example where purchase a ticket to an event we have organised.
Vital Interests
Where it is necessary to protect your life or your health. An example would be in the case of a medical emergency by an individual attending one of our events).
Fundraising and Marketing Communications
Your contact details may be used to provide you with information about our services, our fundraising opportunities on behalf of our clients.
Post
We may from time to time send you marketing communications through the post. If you prefer not to hear from us this way, please get in contact and let us know by any of the contact details listed at the beginning of this Privacy Notice.
Phone/Email/Text
If you are using one of our services, we will text you once a week to ensure your well-being and if you need any assistance from us, you can unsubscribe from this via the link we send out with the text. We will only send you marketing communications by email, text and telephone if you have explicitly provided your Consent. You may opt-out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.
Your Choices
We respect and value your choices. You have a choice whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services you can opt-out at any time by contacting a member of the team at any of the contact details listed.
We are committed to putting you in control of your data and you are free to change your marketing preferences at any time, including if you do not want to receive further contact in regard to marketing purposes. Please contact us and we will be sure to amend your preferences:
Email us: hello@happybabycommunity.org.uk
Telephone us: 07394 609388
Write to us: Data Protection Enquiry, 94 Englefield Road, London, N1 3LG
Your Rights
Under data protection laws in the UK, you have certain rights over the personal information that we hold about you. Here is a summary of the rights we think apply:
Right to be Informed
You have the right to be informed as to how we use your data under what lawful basis we carry out any processing. This Privacy Notice sets this information out however if you would like further information or feel that your rights are not being respected please get in contact with any of the details listed above.
Right of Erasure
You may ask us to delete some or all of your information we hold about you. Sometimes where we have a legal obligation, we cannot erase your personal data.
Right to Object
You have the right to object to processing where we are using your personal information such as where it is based on legitimate interests or for direct marketing.
Inaccurate personal information corrected
inaccurate or incomplete information we hold about you can be corrected. The accuracy of your information is important to us and we are working on ways to make this easier for you to review and correct the information that we hold about you. We will also carry out an annual accuracy check and contact you to ensure your information is up to date. If any of your information is out of date or if you are unsure of this, please contact through any of the contact details listed in this section.
Right of restriction
You have a right to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we are not lawfully allowed to use it.
Right to Access your information
You have a right to request access to a copy of your personal information that we hold about you, along with the information on what personal information we use, why we use it, who we share it with, how long we keep it for and whenever it has been used for automated decision making. You can make a request for access free of charge and proof of identity is required.
Automated decision making
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right question the outcome of automated decisions that may create legal effects or create a similar significant impact on you.
Portability
You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured. commonly used, electronic form so it can be easily transferred.
7. Keeping your information safe
We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to ensure that your personal information is secure when under our control, both on and offline, from improper access, use, alteration, destruction and loss.
Any sensitive information (such as your credit or debit card details or any information that is classed as sensitive or special category data) is encrypted and protected. All debit and credit card details are passed securely to our payment processing partner, according to the Payment Card Industry Security Standards.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This Privacy Notice does not cover the information practises of those websites or advertisers.
8. Keeping your information up to date
We take reasonable steps to ensure your information we hold of you is accurate and up to date. We review our data annually. We really appreciate it if you let us know when you contact details change to ensure we have the most up to date record of you.
9 Use of 'cookies'
Like many other websites, this website uses 'cookies'. _'Cookie'_ is a name for a small file, usually of letters and numbers, which is downloaded onto your device such as your computer, mobile phone or tablet. Cookies allow websites recognise your device so that the sites can work more efficiently, and also gather information about how you use the site.
How do we use Cookies?
We use Cookies to distinguish you from other users of our website. This helps us to provide you with a positive experience when you come to our website.
The Cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide. We use the following categories of Cookies:
Strictly necessary Cookies are essential for you to move around our website and use its features.
Performance Cookies collect anonymous information about how you use our site, like which pages are visited most.
No Cookies, please.
You can opt-out of all our cookies (except the essential cookies). If you have any questions about how we use Cookies, please contact us.
10. Transferring your information outside of the United Kingdom
When data is transferred outside of the UK, appropriate safeguards and standard contractual clauses are in place to ensure adequate levels of security and are in line with data protection laws. We do not currently transfer data outside of the UK.
11. Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you're happy with any changes. If we make any significant changes, we'll make this clear on our website.
12. Review of this policy
We keep this policy under regular review. This policy was last updated 2nd of July 2024.